We’re dedicated to delivering exceptional products, made with quality materials and expert craftsmanship. Each mattress is thoroughly tested to ensure it meets our stringent standards for durability and quality.

We offer a 10-year warranty against faulty materials or workmanship on our mattresses, and a 5-year warranty on our boxed mattress range. In the unlikely event that a Loren Williams product fails to meet our high standards, we will repair or replace any part of a mattress found to be defective due to faulty materials or workmanship, provided the claim meets the Loren Williams warranty conditions.

To activate your warranty and make processing any claims easier, please register your mattress.

If you wish to make a claim, please first check that your claim complies with the terms and conditions of our warranty, then contact your store of purchase.